Why are no times showing on my booking page?

Check service duration, staff availability, capacity, location rules, and buffer time. A slot only appears when every rule can be satisfied.

How do I take online payments or deposits?

Connect Stripe for card payments, then configure service deposits or checkout rules. Manual payment instructions can be used while online payments are not ready.

Can I connect a custom domain?

Yes. Start with the default Elas Booking URL, add the DNS records for your domain, then wait for DNS and SSL to show as connected.

What should I send support?

Send the business name, account email, page URL, screenshots, exact error text, and the approximate time the issue happened.

Help center

Help center for business owners

Practical help for setting up a business workspace, taking bookings, accepting payments, and preparing the public page for clients.

Contact support

Start with the launch checklist

The fastest way to go live is to complete the core setup in order: business profile, service list, availability, booking rules, payment instructions, branding, and final test booking.

Create or confirm your owner account
Choose your business URL and check that the slug is available
Add your services with price, duration, category, and booking type
Preview the public page before sharing it with clients

Services and availability

Services control what clients can book. Availability controls when they can book. If a time does not show publicly, check service duration, staff availability, location rules, capacity, and buffers.

Use short service names that clients recognise
Add buffer time for travel, preparation, cleanup, or reset
Use capacity for classes, rooms, seats, lanes, or item hire
Use seat labels when specific places need names

Payments and subscriptions

Your Elas Booking subscription pays for access to the platform. Payments from your clients are controlled through your business payment settings.

Use Stripe Connect for direct card payments and payouts to your Stripe account
Add bank transfer, cash, invoice, or pay-on-arrival instructions
Check plan limits and add-ons if bookings, clients, staff, or storage grow

Domains and branding

Every business can start with an Elas Booking URL. Domain setup stays launch-gated until the required provider evidence is complete; branding controls can still apply logo, colors, and client portal styling.

Use the default business subdomain first
Add DNS records only through the documented domain workflow when it is enabled
Wait for DNS and SSL status to become connected before sharing a customer-owned domain
Use clear contrast between background, text, and button colors

Getting support

For support, send a clear description of the problem, the business name, the page URL, and screenshots if helpful. Good details make fixes faster.

Tell us what you were trying to do
Tell us what happened instead
Include the account email if the issue is account-specific
Do not send passwords or secret keys by email

Account access

If you cannot sign in, reset your password first, then check the email address used for the business owner account. For two-factor or ownership problems, contact support with the business URL and account email.

Use the password reset flow for forgotten passwords
Check that you are signing in with the owner or team account email
Ask support for help if two-factor setup blocks the owner account
Include the business URL when reporting account access issues

Ready to move forward?

Create a live booking page in minutes with no card required, then adjust services, branding, domains, and payments as the business grows.